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From the FAQs...
Use the "DESIGN BROWSER" located under FILE on the horizontal tool bar.Not only can you view the design, but also when you select it you can see the color blocks, size and stitch count.
AutoPunch™ is not suitable for the creation of lettering. It is unable to read the data in order to process it correctly. Even if you created the letters in graphics software and brought them into the SINGER Futura™ program,...
All of the above signify that the upper tension path is not threaded correctly. Check that the transparent thread path located at the top of the machine is threaded correctly. Hold thread in both hands and slip under transparent thread...
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