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From the FAQs...
 Click on "Tools" on your toolbar. Click on "System Parameters"  Under Unit System you have the option to select the Metric or English system. 
 All of the above signify that the upper tension path is not threaded correctly. Check that the transparent thread path located at the top of the machine is threaded correctly. Hold thread in both hands and slip under transparent thread...
1. When working with an imported file type you will need to Convert Stitches to Block in order to change the Embroidery Settings.   2. Left click on the Edit Outline tool on the top tool bar and select the desired block.  Now right...
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CE-100
CE-150
CE-200
CE-250
CE-350
Quartet (FQ-4)
Quintet (5-in-1)
SEQS-6000
SEQS-6700
SES 2000
SES-1000
XL-400
XL-550