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From the FAQs...
To insert a stop, just left click on the color block on the Horizontal tool bar before adding the lettering.
We recommend tightening the screw by hand to hold the fabric in the frame. Repeated over tightening of the screw with a screwdriver can eventually cause damage by either stripping the screw threads or potentially cracking the hoop.If the screw has...
The machine has a certain limit of stitches that it can accept. These big blocks are likely exceeding the limit and are cut, leaving a certain number of stitches (could possibly be only a few) as a separate block.
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CE-100
CE-150
CE-200
CE-250
CE-350
Quartet (FQ-4)
Quintet (5-in-1)
SEQS-6000
SEQS-6700
SES 2000
SES-1000
XL-400
XL-420
XL-550
XL-580